Good communication is the cornerstone of any successful relationship. This includes the attorney-client relationship. In fact, attorney's have special obligations in their role representing their clients and communication plays an important part in that.
Connecticut's Rules of Professional Conduct for the legal profession states, in part, in its Preamble that:
“A lawyer, as a member of the legal profession, is a representative of clients, an officer of the legal system and a public citizen having special responsibility for the quality of justice.
As a representative of clients, a lawyer performs various functions. As advisor, a lawyer provides a client with an informed understanding of the client's legal rights and obligations and explains their practical implications.
As advocate, a lawyer zealously asserts the client's position under the rules of the adversary system. As negotiator, a lawyer seeks a result advantageous to the client but consistent with requirements of honest dealing with others. As evaluator, a lawyer examines a client's legal affairs and reports about them to the client or to others on the client's behalf…
… In all professional functions a lawyer should be competent, prompt and diligent. A lawyer should maintain communication with a client concerning the representation…”
At my law firm we take our obligations seriously and accomplish this by ensuring proper communication with our clients. Modern technology has made enhanced communication possible and we work hard across many communication platforms to ensure varied and quality communication.
For example, current or prospective clients may obtain general information on our website, blog and Facebook page. From those platforms we can be e-mailed and you will be e-mailed in response.
In office appointment to meet with an attorney or phone conferences can be easily made to accommodate your schedule.
We make ourselves available, if needed, 24-7. Of course, during regular business hours you will be able to talk to an attorney or staff member. After hours, if your call is an emergency, you will receive a call back promptly from one of our attorneys.
Once a client you can always count on being:
1. Consulted with about the means to achieve your objectives.
2. Kept reasonably informed about the status of your matter.
3. Promptly responded to with reasonable requests for information.
4. Informed so you can make informed decisions regarding the representation.
Of course, communication is a two way street so we encourage our clients to take an active role in their matter. Sharing information with one's attorney – candidly and without withholding – is vitally important and helps us do our job better.
Working together with your attorney will foster a better understanding and enhance the legal experience.